Lost or Delayed Baggage
Please call American Airlines at 800-433-7300. The airline will make arrangements with you on the status of your bag and how to return it to you.
If your luggage is not on the carousel when you arrive, immediately make a claim with an American Airline representative at the check-in counter on the main floor of the terminal.
- If no one is at the counter, please ring the bell for service. The bell button is located on the front of the counter.
- If no one responds to the bell, please understand that the airline staff may be working with the incoming/outgoing flight and call 800-433-7300.
Personal Items Lost in Terminal
Willard Airport maintains a Lost & Found for items lost or misplaced.
- The Lost & Found is located in the Airport Administration office on the 2nd floor of the main terminal. The Airport Administration office is open from 8 AM – 4:30 PM CT, Monday – Friday. Please note the office is closed on weekends and all holidays observed by the University of Illinois.
- Contact us:
- Lost & Found Report – Recommended Method of Contact
- Call 217-244-8604, Option 2-Administation Office
- Email willard-airport@illinois.edu
- Visit the Airport Administration Office during office hours
TSA Security Screen Checkpoint
Items lost or left behind at the TSA Security Screen checkpoint:
- Call 217-403-7483 to speak with a TSA supervisor
- Return to the TSA Security Screen Checkpoint when it is open.
